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CUSTOMER SERVICE

WHAT TIME DOES YOUR CUSTOMER SERVICE TEAM OPERATE, AND HOW CAN I GET IN CONTACT?

Our customer service team are available to help from 8am - 9pm Monday to Saturday and from 9am to 8pm on Sundays. Simply call us, 0800 862 0412, use our Live Chat facility or email us at: sales@branxfitness.co.uk.

WHERE IS MY ORDER?

Once you place your order, you will receive an order confirmation by email containing all the details you should need. You will also have your very own point of contact representative from Branx Fitness so your never left wondering what’s going on. You will never need to chase us up. When shopping with Branx Fitness you are not just buying the best products at the best prices, but also the best service to go with it all.

HOW CAN I RETURN AN ITEM?

Please provide us with your order number and / or delivery postcode with reason for return and you will be emailed details. We will always ensure your return request is handled as stress free as your purchase was.

HOW CAN I CHANGE OR CANCEL AN ORDER?

Please provide your order number and / or delivery postcode with alteration or cancellation and you will be emailed details.

HOW CAN I TRACK MY ORDER?

Please provide your order number and / or delivery postcode and you will be emailed details.

LOOKING FOR A SPARE PART /REPLACEMENT PART FOR AN ITEM?

Our Technical Services team are available to help. Please email service@branxfitness.co.uk with your request and one of the team will be in touch to further advice.

HOW CAN I PAY FOR MY ORDER?

We acept a number of payment methods online and by phone. We are constantly evolving the payment methods available to our customers and look to continually expand your options for payment. Any questions just call us 0800 862 0412 or email sales@branxfitness.co.uk and your questions will be answered in a timely fashion.