This service is available for large items. Subject to good and safe access, the courier will place the product in the ground floor room of your choice. Please note: Due to Health & Safety regulations deliveries above or below ground floor are at the carriers discretion and are not guaranteed. This includes steps that are immediately outside the premises and are required to climb in order to gain access to the property.

All order cancellations or returns must be notified to us asap. If you wish to cancel or return goods please e-mail our customer service department at the address below and we will issue a Return Materials Authorisation (RMA).Goods must be returned to us within 14 days of receipt of RMA.

If you order stock that is regarded as a special/one off order, you cannot return for refund. These items are non-returnable and are not covered by distance selling rights.Any goods damaged will have to be returned via suppliers return pouch.

The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge. If goods are not received back in perfect condition and in their original packaging, Branx Fitness reserves the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your option to cancel may be forfeited.

Please note: our couriers do not collect any unpackaged goods.

Our Standard 14 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business, commercial equipment, or for any ‘special order’ items.

Special order items are goods that are not normally stocked by Branx Fitness and have had to be ordered specifically for a customer. These options also do not apply to any Nutritional Supplements, software, DVDs, videos or books where the security or outer seals have been broken.

Mail Order Returns/Ex. Display Models are classed as ‘one off’ ‘special order’ items, and as such are not covered by our standard 14 day online return option.

Any free gifts received with your order must be returned if an order is cancelled.

If you wish to return goods, please email customerservice@branxfitness.co.uk or call: 0800 862 0412.

No cancellation of order will be accepted after 14 days from delivery of goods.