Shipping, Delivery, and Assembly FAQs

What are the standard shipping times?
On average, items ship out of our warehouse within 3-5 business days — postcode dependant.

What are the standard delivery times?
Once your item has been shipped, you should receive it within 3 to 10 working days – postcode dependant.

What types of delivery are available?
Branx Fitness currently offers two delivery options:

Standard Delivery:
Depending on your shipping address, delivery of your product(s) will be to ground level front or back door, garage, or apartment building lobby. 

White Glove Delivery & Assembly:
Your product(s) will be delivered into any ground floor room you choose and assembled by our professional team of White Glove delivery and assembly technicians. All packaging will be hauled away.

Is Professional Assembly available?
Professional assembly is available in most of the UK. When you place your order we will inform you if your postcode doesn’t qualify.

Can I assemble my machine myself?
Yes. Your item comes equipped with detailed assembly instructions. Assembly usually takes 60-to-90 minutes on most equipment.

Where are the assembly instructions for my machine?
Assembly instructions are in the product box and assembly videos — where applicable — can be found on our website under the product page.

What is Branx Fitness return policy?
Branx Fitness offers a 30-days return option. If you are not satisfied with the purchase of your new equipment, you can request a return within 14 days of your delivery date. All returns must be made using the original packaging. For faulty goods this right is limited to 30 days from the date of customer ownership of the goods and the customer doesn’t need to pay for the return etc. Restocking fees may apply. Branx Fitness reserves the right to assess the condition of the returned product and either grant or deny a refund.

Full information can be found here

If you have other questions please get in touch we would love to hear from you. Please note, due to high call volume, you may have to wait longer than normal. You're also welcome to email us at [email protected].