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Is it safe to buy online from your website?
 

A. At Branx Fitness we want every one of our customers to know that we take security and customer service very seriously. We realise that it takes a lot of trust, especially for first time buyers, to give out their credit card details when placing an order online or over the telephone. This is why we have installed many different security measures on this website to ensure the safety of your credit card details and personal information.

256 bit SSL Encryption

We have installed a 256bit SSL security certificate to ensure that all information transferred digitally, to and from our website, is encrypted to the highest possible security standards currently available. So when a customer enters their credit card details at the checkout, their information is 100% secure and safe when the information is passed on to our payment processor. Please note we also implement various other security measures, which for the safety of our users we cannot divulge more details on.

How long has Branx Fitness been trading for?
 

A. Branx Fitness has been trading since 24th November 2008, but actually began working on the company since 2005, importing the highest quality products for the UK market. We are very reputable for being one of the UK’s most successful brands in the marketplace, boasting years of experience in providing the best products for our customers. Due to the success of Branx Fitness, we are expanding worldwide, currently having outlets throughout Europe and also making our mark on the US market. Visit this link for more information: https://www.branxfitness.co.uk/100-percent-secure-shopping

How flexible can you be regarding the delivery?
 

A. After your purchase from our online store or via one of our sales representatives, you will receive a call from one of our several carriers whom will work with you to ensure prompt delivery of your product/s, working around your time frames as best as they possibly can. If you are going on holiday or wish for delivery of your product/s to be delayed this our carriers can also accommodate.

Do you deliver upstairs?
 

A. Delivery upstairs requires extra assistance and needs to be cleared with the courier company before we can confirm this delivery. Please inform us if this circumstance arises and we shall do our best for you.

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Do you offer payment options?
 

A. As of yet no, but it is something we shall be offering shortly.

How long will it take for my order to arrive?
 

A. Depending on your location, the delivery times may vary. Normal UK Mainland (meaning no off shore addresses) delivery is usually 3 to 7 working days excluding weekends.

What guarantees come with my product?
 

A. Branx Fitness provides a minimum ‘total peace of mind’ of 2 years warranty coverage on all products sold with up to 3 years on some selected lines. Warranty periods may vary for different types of products. All our products come with standard 5 years motor warranty. Warranties are registered online and/or by emailing us, these details are all clearly displayed in our user manuals don’t worry.

What happens if I want to return my product?
 

A. Branx Fitness offers a 30 days returns policy on all products sold. Please visit our returns link as below for further information. http://www.branxfitness.co.uk/terms-and-conditions#your_right_to_cancel

Do you offer professional installation for my product?
 

A. Yes we do and we offer Nation-wide coverage by fully qualified and certified engineers only. Installation is normally £90.

I have noticed there is a Branx Fitness retailer in my local area, should I buy from them or direct from Branx Fitness?
 

A. It is completely up to you where you decide to purchase your Branx Fitness product from. All of our resellers have undergone full training on our products and can help you discover the Branx Fitness product that’s right for you. If wishing to purchase direct please call us on 0800 862 0412 or email sales@branxfitness.co.uk

Who do I contact if I need any technical assistance on my product?
 

A. Always contact the store where you made your original purchase from or contact Branx Fitness direct. If contacting us direct firstly please always email our technical department on: service@branxfitness.co.uk where your request will be directed to the relevant representative within the department. This ensures the quickest response to your query. Always be sure to quote your order ID number.