Customer Questions & Answers

Yes on both counts that is accurate, I have owned 4 different treadmills before buying this one and they all have a line across the belt and as the join (the line) goes over the front and rear rollers it makes a thudding sound.

It soon fades away over time but they all have it even the ones at my gymnasium had them, you just don’t notice the sound as you are in a huge gymnasium and there is music playing and people talking etc.

Hi, no you need to purchase these separately from the website.

My running deck seemed ok but I did call the company and they did say they do apply some when they pre-test the treadmills however if the weather is very cold or very hot by the time the treadmill reaches the customer it can dry up during travel time and possible storage at other warehouses so it is always worth putting your fingers under the belt (when the machine is off obviously LOL) and seeing how it feels, if its dry apply a few lines as per the guidance in the user manual or video links Branx emails over, DON’T OVER LUBRICATE just a few lines under both sides of the belt, as far in as you can reach don’t stress too much as the belts are pretty tight and DO NOT LOOSEN OFF THE BELTS TO LUBRICATE THE DECK whatever you do, it’s impossible to get the tension correct ever again.

Hello Katrina, I use my elite treadmill daily more then I should really, but I couldn’t afford a commercial one and this is not letting me down, I am all about timings etc and I would say it’s not as accurate as a commercial one you use in the gyms but it’s pretty accurate, from other treads I have owned some have been out by around 20-25% so I am really happy with this model I have.

Be careful with APPS and other devices like that as they don’t take into account, you’re not actually walking on the road etc you’re on a belt that is moving so the speed your device shows or APP you are using (unless it’s all built into the machine) will never be that accurate, it doesn’t necessarily mean your treadmill speed is not accurate.

The blue round disc is a Twister plate, that you stand on and twist side to side and this helps you strengthen your core.

No, we have recently removed the fan and replaced it with a pause function.

No, it doesn't. I use a Zwift foot pod when on this treadmill. I did extensive research when buying a treadmill as my primary purpose was to use it with Zwift. All of the Bluetooth connected treadmills I found were extremely overpriced for the functionality. When researching further there wasn't much benefit of having a treadmill with inbuilt Zwift connection vs the foot pod (still a faff to set up and similar accuracy). So, I purchased this treadmill and use my foot pod - it's great!

I would encourage to you do your own research though, as I brought it a couple of years ago so the technology may have moved on!  Branx also confirmed that the Bluetooth function is just for music playback.

Hello yes installation is an additional £50 cost, this will be carried out at the time of delivery and all packaging will be taken away also. Please note that delivery and installation is ground floor ONLY.

All of our treadmills are around 85% assembled. It will come in one box and will be in the folded position, you just need to bolt the upright arms into position and attach the console along with a few covers.

It does give you how many calories you are burning but it goes of the speed, incline and time on the treadmill not your weight.

Be very careful not to apply to much oil, this can cause many problems, simply tighten the belt according to the manual and this will stop any slipping 100%.

It depends on the width of your door. Some people have trouble moving it into another room so we cannot guarantee you would be able to move it from room to room easily.

Hello, yes it works with any UK normal power socket, much the same as any home appliance.

No, full payment is taken at the time order is placed.

Yes, it has a safety key attached to a cord. If the key gets pulled off, then the treadmill stops all functions.

There is a pause button on this model.

Your door would need to be more at least 85cm if you wish to get it through whilst the treadmill is set up.

Yes.

The Elite is bigger and has a more advanced cushioning system, its faster, has a higher incline, a bigger motor etc

Yes, you can add items on once order has been placed, you can just give Branx a call and they can sort over the phone for you.

All of our treadmills are set in km and cannot be changed to mph.

If the treadmill developed a fault, then we have an engineer that can help to resolve and if we cannot fix the issue we can collect, refund or send a replacement.

The incline percentage for the Elite Runner Pro treadmill is 10-12%.

It shows on the console and is displayed as level 1, 2, 3 etc.

Bluetooth! Your songs can play through the treadmill, but headphones are better - clearer sound from headphones.

Normally yes this is a chargeable option we can add on, however in the current climate this would be on a one-to-one basis please inform us when you order or call us beforehand to discuss.

You can’t customise is it to that extent.

Power-lead is approximately 1metre long.

In a shed is not ideal I am afraid unless it is very well insulated and built to a high standard.

Speed buttons on right side bar, incline buttons on left sidebar.

Yes, cheaper models have manual incline, this item comes with Auto Incline, the press of a button will raise the elevation.

Indeed, you can use the treadmill on a wooden floor, a mat would be recommended if going on a wooden floor.

No once the treadmill is in place u cannot lower the screen or bars.

Branx supplies a small oil bottle with the machine.... you can order more direct from Branx....they were helpful on the phone when I last spoke to them.......it looks like a thinner oil than you’d use on a bike chain.

Up to 160kg, please inform the team if you have any specific weight requirements at sales@branxfitness.co.uk

It says 0-22 incline levels, how can I get it to level 22? I want to walk or jog on highest incline of this treadmill.

48cm and its perfect for a person measuring 6ft.

Standard is 30mins but you can shorten or lengthen each programs duration.

Yes, this treadmill has a 'MODE' button and using this button you can select your target time, distance and calories.

It is pre lubricated but we explain all once you have made your purchase with us rest fully assured.

Yes, a dual shock 10-point absorption system running deck with German made springs.

Currently 24 programs.

Yes, it has Auto Incline. We advertise the incline as levels of incline as its more accurate than a percentage. As an approximately it would require to a max incline of about 12%.

Yes, it can be folded up and it is easy enough.

The safety key is attached to the console, the manual will show you how to do this.

I have many shoes. I'm a male/young man. Do I have to run, jog, walk on this treadmill only with my shoes on?

The incline as only up and not down (negative) Our commercial models have both.

Yes, it has a safety key. The purpose of the safety key is that you attach one part to your clothes and if you are in trouble and need the machine to stop immediately you simply pull the cord and that will remove the magnetic part of the key which is attached to the console off the console and the machine will come to a sudden halt.

Kmh not miles. Approximately 95% of all home-use treadmills in the UK are in kmh.

The console displays your pulse rate readout yes.

Indeed, it does show Calories used.

No charge, the machine is operated via electricity. 3 prong plug into the mains as any normal appliance sold in the UK.

Yes, it has a stop and start button, you press, and it starts, and you press, and it stops, or you can pull the emergency safety key and it will stop suddenly.

At the point of using it yes, it doesn’t store total time used. Mainly commercial treadmills have that feature.

The treadmill is pretty much silent, all you can hear is the user’s footsteps. We are delighted with this treadmill, a great addition to our home gym.

2 Ply.

I am guessing your question is what is the weight of the treadmill? If so, it is 88kg. Yes, you can fold the treadmill up and back down within seconds using the treadmills German made Hydraulic strut mechanism.

No

It's the first treadmill I've had, so can't compare to anything - but I find it very robust and sturdy. Definitely not flimsy!

It depends on the age of the machine, how well it’s been looked after and where it’s been used.

Generally, for all treadmills it is advised that you should wear suitable footwear and not to use any treadmill barefoot.

Hi there, I am afraid we can currently no longer deliver to any part of Ireland.

Speakers yes, you can put an iPad on the console but then you can’t see the display. But yes, it does have a ledge for it.

0-22 levels of auto incline, as a % its between 10 and 14%. All in 1 box and mainly 1 piece with nuts and bolts to put in place.

General deck lubrication and keeping the machine generally clean.

Bluetooth means you can listen to music from the treadmill’s speakers via your device.

Between 8-10 inches.

Hello. We removed these features and lowered the price of the treadmill whilst focusing on providing the best quality treadmill for the money available anywhere in the UK.

Yes, you can walk as slow as you like on it and you can also use it to run at very high speeds.

I’m afraid not.

Hi there, you should allow a couple of ft at least all around the treadmill. So approximately the floor space of the treadmill is L: 190cm x W: 55cm so add on a couple of ft around this.

Yes, we do at an extra cost and regarding warranty it won’t be covered by labour as we have no engineers there, but in the unlikely event of an issue parts and advice will be provided to the highest of levels only.

We removed in built HRC as we found most users now used their own device to monitor this the most accurate. It has hand pulse sensors but not in built HRC with chest strap.

I am afraid we don't currently sell just a treadmill base without console.

Taiwan and Germany.

Hi there, I am afraid we cannot deliver to Pakistan. Many Thanks.

Hi there, not a silly question at all and one we are frequently asked in fact. We have made many attempts to have this question answered as accurately as possible by contacting some of the largest electrical firms in the UK and putting this question to them, providing them with motor power etc and the best answer we have received is to use a smart meter in your home and see what it does but as far as there concerned it should not be more than any other appliance. Hope this helps.

Hi there. Outdoors definitely not, no treadmill should be used outdoors. If you are referring to an outbuilding etc then yes it will be fine as long as it is sufficiently insulated and dry. I hope this helps.

Hello to you. This treadmill is made in Taiwan with some key components made in Germany, sent over to Taiwan and shipped over to our UK warehouses. The Warranty is 2 years parts and labour, 5 years warranty on frame and motor, CE/ROHS/EN957 & ISO9001 Quality Control Certified & up to GS Standard. I hope this successfully answers your question.

Hi there, sure it is 1km/h.

Hi there, technically no home-use treadmill is comparable to a brand-new high tech full commercial treadmill, that said many of our customers do in fact prefer the elite run pro over a gym treadmill, in all honesty it really is personal preference.

Hi there Kevin, the answer to your question is: N.W. 78kg / G.W. 88kg

Hi there Tracy, many thanks for your question. Yes, it does have wheels so it can easily be moved around. I hope I have answered your question fully. Any more questions ask away or call us 01763 802124. The Team. Branx Fitness.

Hi there, 160kg max user weight limit, not semi commercial, in order to be semi commercial, it must have a semi commercial motor.

Hi there, it’s between 7 to 9inches off the ground. Hope this helps. Branx Fitness