Please help us to complete your installation by taking note of the following:
- We will always endevour to arrive on time, but cannot be held responsible for late arrival due to unforseen circumstances.
It is imperative that the space for the product(s) has been cleared. The area for the equipment to be installed into must be clear and ready before the installation team's arrival.
- Access to the installation area is unrestricted. A clear, safe path from the access to your property to the installation area must be preparted before the installation team's arrival.
- Adequate parking / vehicle access must be provided. Any charges incurred by the installer for parking etc. will be chargeable prior to the installation.
Please note that we cannot provide an installation service where no parking is available. This includes Red Routes in Metropolitan Areas.
Branx Fitness Ltd reserve the right to charge up to £25.00 for every half hour the installation engineer is unable to start work (e.g. if you have not cleared the room for installation).
If you are having products installed that require electricity to power them & none is available you will be charged for a return visit if the product(s) installation requires us to re-attend once power is available.
Please note that Branx Fitness sells floor protector mats. These are particularly useful if you have a solid wood, Parquet, laminate or tiled floor. Not only do they protect against damage to the floor & sweat, they help to stop machines from moving on certain floors.
For insurance reasons we are unable to install any product that requires us to drill into a customer’s property including buildings and their walls, (for example boxing bag brackets).
Some gyms and strength equipment have recommendations that they be secured to the floor in order to prevent tipping, rocking or shifting of the equipment. Branx Fitness Ltd and its 3rd parties are NOT authorised or in a position to do this for you. We strongly recommend that you read the instruction manual for your equipment most carefully and should these instructions make such a recommendation for this, you make your own arrangements to ensure that this is done.
Please note that some equipment is not designed for the use of straps, belts, chains, ropes and other devices which could compromise stability and may invalidate your warranty.
All prices quoted are for ground floor installations in the main building of the property.
In some circumstances, installations above or below ground floor or outside the main building i.e. an outhouse etc. may be subject to a surcharge.
You may be asked to assist the installer to get the product(s) to their location.
Branx Fitness Ltd is within its rights to refuse any installation if the engineer deems the installation location to be hazardous or the request unreasonable. If the product does not fit into the area where the installation is requested & a representative of Branx Fitness Ltd did not measure the area, then Branx Fitness Ltd cannot be held responsible. The product may be left at your property and installed at a later date for an additional cost.
For health and safety and insurance purposes, our teams are required to take various pictures of the front of your property, and the installation/delivery room before and after the installation, as well of the route to and from the installation room. We can not undertake install without taking these pictures.
Agreed installation times must be adhered to.
Installation costs have been calculated based on the information provided by you. Should any problems be encountered that we were not aware of during the installation of your equipment additional charges may apply.
Please be clear in your mind exactly where in the room you wish to have the equipment installed. Once built, some equipment may be very heavy and very timely to move, in which case an extra cost or further visit may be required.