I have been told that treadmills have a horizontal line called a (join) running across the belt, is this true? And does this join in the belt make a noise?

Yes on both counts that is accurate, I have owned 4 different treadmills before buying this one and they all have a line across the belt and as the join (the line) goes over the front and rear rollers it makes a thudding sound. It soon fades away over time, but they all have it even the ones at my gymnasium had them, you just don’t notice the sound as you are in a huge gymnasium and there is music playing and people talking etc.

Does this treadmill have a DC or AC Commercial grade motor?

AC commercial grade motor.

Does the treadmill come with any pots of lubricant?

Hi, no you need to purchase these separately from the website.

Are the running decks pre-lubricated or will I need to apply lubricant before I start using the treadmill? If so, how much do I need to apply?

My running deck seemed ok but I did call the company and they did say they do apply some when they pre-test the treadmills however if the weather is very cold or very hot by the time the treadmill reaches the customer it can dry up during travel time and possible storage at other warehouses so it is always worth putting your fingers under the belt (when the machine is off obviously LOL) and seeing how it feels, if its dry apply some lubricant as shown in the guidance section in the user manual.

What is the blue round disk?

The blue round disc is a Twister plate, that you stand on and twist side to side and this helps you strengthen your core.

Does this treadmill allow Bluetooth connection for Zwift?

No, it doesn't and in fact most treadmills dont. I use a Zwift foot pod when on this treadmill. I did extensive research when buying a treadmill, as my primary purpose was to use it with Zwift. All of the Bluetooth connected treadmills I found were extremely overpriced for the functionality. When researching further there wasn't much benefit of having a treadmill with inbuilt Zwift connection vs the foot pod (still a faff to set up and similar accuracy). So, I purchased this treadmill and use my foot pod - it's great! I would encourage to you do your own research though, as I brought it a couple of years ago so the technology may have moved on! Branx also confirmed that the Bluetooth function is just for music playback.

Is the installation included?

No installation is sold separately.

Does this treadmill come fully assembled?

No. All of our treadmills are around 85% assembled. It will come in one box and will be in the folded flat position, you just need to bolt the upright arms into position and attach the console along with a few covers etc.

The running belt seems to be sticking and/or juddering when I am walking and/or running on it?

Loose running belt requiring tightening? Oil has gotten on the drive belt located under the motor cover because too much oil has been applied or the machine has been in the upright storage position for too long too soon after being lubricated. Please call the team for advice.

What is the best way to look after my treadmill.

keep it clean and as dust free as possible. Wipe down with a dry cloth after every use. Avoid placing it in a damp or too hot environment.

How do you operate the Bluetooth?

Operating the Bluetooth is really simple. Firstly, make sure you don’t have lots of other devices like an apple watch etc paired up as this can make it difficult for more devices to work at the same time. Open the Bluetooth settings on your device and then find RunningV2/V3 or WZKJ and pair it up. As long as your treadmill is on it will pair up within a few seconds.

Is this treadmill in a slight gradient when showing zero on the gradient button?

Yes. More than 95% of home-use treadmills that have auto incline are on a slight gradient at the front. The reason for this is because all of the mechanisms for the incline piston are located at the front. This is totally normal.

Does the treadmill display the speed in kph or mph and can you switch between the two?

The majority of home-use treadmills display the speed in kph and you can’t switch between kph and mph. Commercial treadmills are different but a lot more expensive.

Is the treadmill suitable for barefoot running?

It is advised that anyone using our treadmills wears suitable footwear.

I want to protect my floor/carpets. Are mats okay to be used?

Mats are ok to be used but it’s not recommended you use mats on carpets as it will be too bouncy and that is not ideal for the treadmill. The treadmill should sit on a hard flat surface. It’s ok to put a mat underneath the treadmill on a hard floor and this is actually recommended.

Can you customise the programs?

No. All programmes are pre-set and cannot be changed.

I received my treadmill and it’s making a thudding sound, is this normal?

Yes, its perfectly normal especially the belt making this sound. As the belt is new, the join in the belt will make a thudding sound as it moves over the front and rear rollers, the faster the speed the faster the thudding sound. This sound lessons over time as it beds itself in. Also, its normal for the shocks especially at the front of the machine to squeak, this is just normal bedding in sounds and is totally normal.

I received my treadmill and it’s shaking a bit and feels wobbly and a bit unstable?

It shouldn’t be wobbling about. Check its sitting firmly on a hard floor with no lift on any areas of the treadmill. You can make small adjustments at the front if your floor is not level. This is essential you cover this first as all points of the underside of the treadmill should be sitting firmly on your floor. Then you need to check that all the holes line up and all nuts and bolts are all nice and tight.

Can I keep the treadmill in my garage?

Yes and No. Always check this out with Branx Fitness first as we have a few questions that will need covering beforehand. Things like is it damp, is the garage attached to your property, how old is your property etc are just some of the questions.