All order cancellations or returns must be notified to us by e-mail only. If you wish to cancel or return goods please e-mail our customer service department at the address below and we will issue a Return Materials Authorisation (RMA). Goods must be returned to us within 14 days of receipt of RMA.
If you order stock that is regarded as a special/one off order, you cannot return for refund. These items are non-returnable and are not covered by distance selling rights. Any goods damaged will have to be returned via suppliers return pouch.
The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge. If goods are not received back in perfect condition and in their original packaging, Branx Fitness reserves the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your option to cancel may be forfeited.
Please note: our couriers do not collect any unpackaged goods.
Our Standard 30 day online return options apply to goods purchased for domestic use only. These options do not apply to equipment purchased for use by a business, or for any ‘special order’ items.
Special order items are goods that are not normally stocked by Branx Fitness and have had to be ordered specifically for a customer. These options also do not apply to any Nutritional Supplements, software, DVDs, videos or books where the security or outer seals have been broken.
Mail Order Returns/Ex. Display Models are classed as ‘one off’ ‘special order’ items, and as such are not covered by our standard 30-day online return option
Any free gifts received with your order must be returned if an order is cancelled.
If you wish to return goods, please email [email protected]
No cancellation of order will be accepted after 14 days from delivery of goods.
To qualify for the Website 14 Day Return option, the product must have been purchased online on the Branx Fitness website or over the phone. Some special order items (e.g. manufactured to order only or imported especially for a specific customer) do not qualify for the 14-Day Return option. Should this be the case, you will be advised of this prior to shipment.
If you are not fully satisfied with your purchase, you may return it (in its original packaging, freight prepaid by you) to us for a refund or credit. If your notification to return is received in writing after 7 days of receipt of goods, your refund or credit will be less any actual, delivery and/or assembly charges incurred by us, in getting the product delivered to you. Within 7 days you are only liable for return freight. Please note that any free of charge items received when purchasing the returned product(s) must also be returned or paid for in full. No returns will be accepted without prior written authorisation from Branx Fitness Ltd.
In order to return your goods, you must obtain a Return Merchandise Authorisation number (RMA) from us within 14 days of delivery. All returns must be made using the original packaging and must arrive to us in good condition with freight pre-paid by you. The returned merchandise must be received back to Branx Fitness Ltd within 7 days of receiving the RMA. You must prepay all shipping charges and insure the shipment, or accept the risk of loss or damage during shipment, which you will be liable for. To obtain a Return Merchandise Authorisation (RMA), please contact Branx Fitness Ltd Customer Service department on 01763 802124. We will credit your purchase immediately upon receipt of the returned item with an RMA number.
Please note that returned goods bought from our website will be inspected when returned - goods not in "as new" condition may be subject to a cancellation fee/Restock fee which can be up to 25% of the value of the goods.
Customers should retain the original packaging material for at least 14 days; in the event of the item being returned to Branx Fitness Ltd. Please note Branx Fitness Ltd will not accept goods returned in non-original packaging. Please note any customer refusing to accept delivery of their order for any reason other than the product being damaged in transit will be subject to paying the return carriage cost incurred by Branx Fitness Ltd.
Please note that during "lockdown" periods, only carriers are permitted to carry out returns on behalf of customers.
